Complaints that the County Can Regulate
The role of the Cable Television Coordinator is to attempt to mediate a resolution between customers and cable television providers. Examples of issues that the Coordinator can help you with include:
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Slow or incorrect response to billing questions, etc.
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Physical problems such as poor or snowy reception, repeated outages and unburied cable lines.
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Service problems such as missed or canceled appointments.
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Long hold times when calling customer service.
Complaints that the County Does Not Regulate
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Rates that consumers pay or packages that are offered.
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Programming or channel selection.
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Cable Modem Service or High Speed Internet. These services are regulated by the federal government, and localities are prohibited from oversight.
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Phone service from Comcast, Verizon or any other provider.
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Satellite television providers such as Direct TV or the DISH Network.
Filing a Complaint with the Cable Television Coordinator
If your cable television concern is not satisfactorily addressed by Comcast, Gatehouse or Verizon, you may file a complaint with the County’s cable television coordinator by any one of the following methods. Please be sure to include your name, billing address, a daytime phone number and the nature of your complaint.
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Phone: You may call the cable coordinator at 703-792-7380.
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Mail: Cable Coordinator, Office of Executive Management, 1 County Complex Court, Woodbridge, VA 22192.
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Fax: 703- 792-7454, Attention Cable TV Coordinator
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